We strive for 100% customer satisfaction. If you are unsatisfied with your purchase for any reason, return for a full refund, less the original shipping charges, are accepted within 30 days of receipt for items that have not been used or altered. No returns/refunds for used items, pre-hung, pre-cut or custom orders.
- It is the customer's responsibility to ensure that the returned goods are properly packed. We cannot accept any responsibility for goods damaged in transit that are a result of improper packing at the fault of the customer.
- Returned items must be complete including all original manufacturers packaging.
- The customer is responsible for return shipping for all non-fault returns.
- Approved returns are processed within 2-3 business days and credits generally take 2-10 business days to post to your account.
- If returned item have been used you will be given refund of original purchase minus 25% restocking fee minus the original shipping costs
Damaged or defective items
- Please contact us via email (or phone) as soon as you realize your item arrived damaged or defective. Please ensure you include your full name, order number, telephone number, item in question and a complete description of the problem.
Non-Refundable Items
- Any items that are defaced or physical damaged by end-users.
- Pre-hung, pre-cut, resized, modified, or special orders
- Items that do not include all original manufacturers packaging.
- If an item is defective or damaged, we will replace the item(s)
- Any items returned after 30 days from the delivery or pick up date will be denied
